Friday, September 14, 2001
BLACKSTONE REDEFINES CUSTOMER SERVICE
Blackstone (www.blackstoneonline.com), one of the nation’s leading electronic providers of prepaid telecommunications products, began offering their “Classic Service” program today for distributors and retailers nationwide.
“Classic Service” focuses on Blackstone’s exceptional quality, unequaled customer service, consistent and reliable products and the strongest carriers in the telecommunications industry. As the first part of this program, effective immediately, Blackstone is now offering free shipping to all customers ordering a $1000 or more. Secondly, ADMA products now offer international call origination, which enables consumers to purchase their favorite ADMA product in the United States, travel out of the country, and then call the United States from their location.
Finally, Blackstone now offers merchants and distributors the ability to have control of their ADMA products. By calling an 800 toll-free telephone number, merchants and distributors can call customer service to determine if calling cards have been used, obtain return authorization numbers (RMA) for credits, and deactivate cards. Cards eligible for this program include America, Pepe, Pepe Colombia, Miami Phone Bus, New York Phone Bus, New Jersey Phone Bus, LA Phone Bus, Blackstone Colombia, Blackstone Haiti, Ring Ring International, TeleTalk, La Pampa, Alegre, Caribbean Friends and Florida Friends.
According to Carlos Rodriguez, Blackstone’s director of marketing, “By continuously listening to and evaluating the comments and feedback from our distributors and their merchants, we have been able to develop the ‘Classic Service’ program.”
Blackstone is one of the country’s largest providers of prepaid telecommunications products and services with over 300,000 retail locations nationwide. By successfully integrating the processing of all major credit cards (MasterCard, Visa, American Express & Discover Card) and ATM/bank cards with the sale of prepaid cellular and prepaid calling cards into one, easy-to-use POS terminal, Blackstone POS, is revolutionizing the electronic transaction industry.
For more information on Blackstone’s products and services, call 1-800-639-9590 or visit www.blackstoneonline.com
Blackstone POS are trademarks of Blackstone Communications Co.